The Promise, in One Paragraph
When Hollis Air Duct Cleaning finishes a job at your home, that work is covered in writing for a full 365 days from the service date. No asterisks. No form to file. If something we did doesn’t hold up inside that window, call us, and we come back and make it right at no charge. That’s the 365-Day Done Right Promise, and it applies to every job we do, nationwide, under The Garrison Standard.
What’s Covered
- The workmanship on your job. Every service Hollis performs – air duct cleaning, dryer vent cleaning, duct sealing – is covered against defects in how we did the work for a full 365 days from the date of service.
- Parts and materials we supplied and installed. If a component we sourced and put in fails within the 365-day window, that’s on us, not you.
- A return visit at no charge. If something isn’t right, we come back. There’s no service-call fee, no trip charge, and nothing to negotiate.
- A full redo when the original work didn’t hold. We don’t patch a patch. If the job needs to be done over, we do it over.
- Site cleanup, again. We left your home clean the first time; we’ll leave it clean the second time too. That’s in The Garrison Code – leave the site squared away, every visit.
- A straight answer, either way. If we come back and find something that genuinely isn’t covered, we’ll tell you plainly what it is and why, and give you a written price for any additional work before we touch anything.
What Isn’t Covered
- Damage that happened after we left. A storm, a flood, a pest issue, a family member bumping into the equipment – those aren’t workmanship failures, and it wouldn’t be fair to call them one. We’ll still come look and give you a written quote for anything that needs fixing.
- Work done by someone else after our visit. If another contractor worked on the same system between our job and your call-back, we can’t stand behind what we didn’t do. We’ll come take a look and sort out what’s what.
- Parts or materials you supplied. We warranty what we buy and install. A part you sourced yourself is outside our control, so it’s outside our promise.
- Normal wear on equipment we didn’t install. Older ductwork, aging HVAC components, or parts that were already at the end of their service life before we arrived – those aren’t covered. If we flag something like that during your job, we’ll note it in writing.
- Problems you declined to have addressed when we pointed them out. We flag issues when we see them. If you chose not to fix something at the time of service, and it causes trouble later, that one sits outside the promise. We respect your decision; we just can’t own the outcome.
- Anything outside the scope of the original job. The promise covers what’s on your service record. A new problem in a different part of your system is a new conversation – and we’ll start it the same way we always do, with a written price before any work begins.
How to Use the Promise
Step 1: Call (361) 326-5060, or book online
A live person picks up the phone, every time we list our phones as answered – no voicemail, no callback queue. Tell us you’re calling about a promise return, and we’ll pull your job up right there.
Step 2: Tell us the job and roughly when it was done
You don’t need a receipt, a confirmation number, or anything you have to dig for. We have your job on file. Giving us your address and an approximate date is all we need to find it.
Step 3: We schedule the return visit
We’ll give you a window – a real one, not an all-day range – and we show up inside it. That’s The Garrison Code, and it applies to return visits exactly the same as it does to the original job.
Step 4: We make it right
The technician who shows up is background-checked, uniformed, and there to fix the problem, not to negotiate with you about whether it qualifies. If it’s covered, we do the work. There’s no fee at the door and no form to sign before we start.
Timing
The 365-day window runs from the date your service was completed, as recorded in our job file. If you notice something and you’re not sure whether you’re inside or outside the window, call us anyway. We’re reasonable people, and a concern raised a few days after the 365 days is not something we’re going to dismiss on a technicality. Each Hollis location is independently owned and operated, but every one of them runs on The Garrison Standard – which means this promise applies wherever you are, whichever crew did your job.
Questions About the Promise
If you have a question about what’s covered, want to check the status of a return visit, or just want to talk through a concern before you decide what to do, call (361) 326-5060. A live person answers. There’s no form, no ticket system, and no Monday-morning wait. Roy Castellanos and the Hollis team built this promise to be used, not just read – so use it.
Written by Roy Castellanos, Owner at Hollis Air Duct Cleaning, part of the Garrison Partners family since 2004.